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Coffee Shop Part-Time Customer Service

Company Name:
Wegmans
Title: Coffee Shop Part-Time Customer Service
Location: PA-State College-STATE COLLEGE,345 Lowes Blv,State College,PA 16803
Other Locations:
A glimpse at the job:
If you love the scents and sounds of brewing coffee and understand how important that morning cup is, there's no better place for you to work than a Wegmans Coffee Shop. In the role of a Customer Service Coffee Shop team member, you'll work with a team of coffee fanatics to ensure customers have the freshest, most delicious blends of coffee available throughout the day - and receive it with the incredible service Wegmans prides itself on.
I will add value by:
Providing incredible customer service by building rapport with customers, remembering "regular" drink orders and conversing with customers while preparing orders
Maintaining product levels throughout the day by stocking, refilling, rotating and preparing fresh coffee products and specialty beverages
Using knowledge of and passion for the industry to educate others about current and new products, making recommendations to meet a customer's needs, and helping plan and prepare delicious beverages for daily enjoyment and special events
Following Wegmans core recipes to prepare drink orders with speed and accuracy, producing a consistent outcome every time
Merchandising products in innovative and eye-catching displays to increase customer awareness and promote sales in the department
Maintaining open lines of communication with team members to ensure all tasks are efficiently completed, including maintaining the overall appearance of the department
Working with department team leader to set and achieve goals for professional development
Properly maintaining and operating all equipment and machinery in the department, including but not limited to, espresso machines, blenders, commercial coffee brewers and coffee pots while being mindful of safetyand foodsafetytechniques
What abilities I must bring to the table to be considered:
Provideincredible customer service, greeting customers and answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests
Possessteamwork and diversity awarenessby listening to others' points of view and recognizing and appreciating differences
Recognize and seek opportunities forcontinuouslearningto gain new understandings, skills and knowledge
Properly handle, prepare, transport and store products; ensuringfood and human safetypractices are strictly adhered to
Possessorganizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
Utilize resources to educate self and others about product uses and characteristics, being sure to share acquiredproductknowledge
Learn, use and be able to explain Wegmans sanctionedcookingtechniquesto assist customers for their success at home
Has knowledge of products used throughout the store and works across departments to provideknowledge based serviceto assist customers in finding complete meal solutions
Possess culinaryknife skillswhich include safely using knives; sharpening and honing the edges of knives; and using them to chop, dice, julienne and mince
What will set me apart from other candidates:
Customer service experience, preferably in a food service, grocery or retail setting
Experience working in a coffee shop or kiosk environment
Work environment:
Work involves continuous interaction with customers and co-workers in a fast-paced environment
Typical motions include repetitive arm and hand movements, bending, reaching and frequent lifting
Responsible for moving and lifting an average of 1 - 10 pounds of product with the occasional need to lift a maximum of 35 pounds
Will spend time in cooler and working with hot equipment and products
May be exposed to various allergens
Will spend the majority of time on his or her feet and stand without a break for up to 4 hours
Other:
Employment at Wegmans may be contingent upon your completion and our evaluation of a physical, drug screen and/or criminal background check.

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